MLS Issues Apology Over Website

MLS Issues Apology Over Website

  • Posted by Drew Epperley
  • On March 30, 2010

Yesterday was a busy day for me that I totally missed this email in my inbox. It was an apology from the league about their new website that was launched poorly late last week. The new look was simply just that a new look, all the new features weren’t hooked up and with loads of bugs its left fans upset and confused about things.

Here’s the note that was sent out:

MLS Supporters,

Last Thursday, we launched our new League website – Following the launch and over the weekend, we have experienced a number of technology issues that significantly affected the performance of the site. We apologize for the impact these problems are having on our fans, and we are working quickly to correct them.

The most significant issue concerns the integration of live data across the site. Specifically, the site is designed to automatically access and integrate a live data feed and this function is not working properly. As a result, many important areas in the site, including the scoreboard, the schedule, player information, state and the standings, are not working properly. In summary, issues in each of these areas are manifestations of a single, but important, technical problem.

Our team is working hard to resolve all of the outstanding issues as quickly as possible, and we anticipate that this problem will be fixed for the most part before the games on Thursday.

MLS fans deserve an exceptional website and we remain committed to delivering that experience.

Many of you have sent me feedback. Please continue to do so. I can be reached at Chris@MLSSOCCER.COM.

Chris Schlosser

Director, Digital Strategy

Like I’ve been telling people since last week, don’t blame the new folks like Greg Lalas or Jonah Freeman for these issues, they have absolutely nothing to do with it. Its the guys and gals who built the website. The backend support that designes and maintains it. There are loads of little issues like styling issues with their CSS and HTML.

Plus their new video service is nice but its not nearly as impressive as most of us thought it would be. Games keep ending at wrong points and starting over too much. But again, that is not the league’s fault but the company who is maintaining that service, NeuLion.

Let’s not also forget the fact that the old video service on the site allowed fans to create their own highlights from the games. Now you can’t do anything like that with the new service. Either it hasn’t been built into it or they aren’t planning on it.

I know the league is working hard to fix it but in a digital age that allows people to get information quicker, having a website that acts like a 1990s website doesn’t bode well for them at the moment, especially when the new season just started.